Need Hardware Help?

Purpose / Why This Matters

Your thermal printer won't work with MoneyCache POS unless it's properly set up. Pairing it in Bluetooth is not enough—you also need to link it inside the MoneyCache app so receipts can print smoothly.

Option A: If Using a POS Device (Cashier / Desktop-style POS)

1. Turn On the Printer - Plug it into power and load paper. Switch it ON.
2. Open Bluetooth Settings on the POS - Go to Settings → Bluetooth. Find your printer name (e.g., XPrinter_58 or POS_Printer). Tap to connect (use 0000 or 1234 if a PIN is required).
3. Link the Printer in MoneyCache - Open the MoneyCache App. Go to Settings → Printing Devices. Select the paired printer and set it as Default Printer.
4. Print a Test Receipt - Use the Test Print option in MoneyCache OR do a small transaction to confirm printing works.

Option B: If Using a Phone or Tablet (Bluetooth)

1. Enable Bluetooth - On your phone/tablet, go to Settings → Bluetooth and turn it ON. Make sure your printer is also ON.
2. Pair the Printer - Select the printer name from the Bluetooth list. Tap to connect (PIN is usually 0000 or 1234).
3. Connect Inside MoneyCache App - Open MoneyCache App. Go to Settings → Printing Devices. Select your paired printer and set it as Default Printer.
4. Run a Test Print - Print a sample receipt from MoneyCache OR do a small transaction to check.

🔧 Troubleshooting / Common Issues

• Printer not detected in Bluetooth → Restart printer and device, then try pairing again.
• Printer paired but not printing → Forget the printer in Bluetooth → Re-pair → Re-link inside MoneyCache.
• Printer light blinking → Check if paper is loaded properly and cover is securely closed.
• Printer only works on one device → Re-check app settings on the device where it fails.

Purpose / Why This Matters

Your thermal printer won't work with MoneyCache POS unless it's properly connected. Pairing it in your device's Bluetooth settings is only the first step—you must also link it inside the MoneyCache app before it can print receipts.

🔧 Quick Troubleshooting Steps

• Printer light keeps blinking → Reload paper properly and close the cover securely.
• Paired in Bluetooth but not printing → Forget the printer in Bluetooth, re-pair it, then re-link in MoneyCache.
• Printer not found in Bluetooth → Restart both printer and device, keep them close (Bluetooth range is limited).
• Printer works on one device but not another → Check the MoneyCache app settings on the device that fails.

⚠️ Still Not Working?

• Test the printer on another phone, tablet, or POS device.
• If it doesn't print anywhere, it may need repair or replacement.
• Contact MoneyCache Support for further assistance.

Purpose / Why This Matters

If your printer is only feeding out blank paper, it usually means one of two things: The paper roll is inserted incorrectly, or you're using the wrong type of paper. Thermal printers only work with special thermal paper that reacts to heat.

Check Paper Orientation

1. Open the Printer Cover - Lift the cover latch to open the printer.
2. Remove the Paper Roll - Take out the roll currently inside.
3. Re-insert the Roll Correctly - Make sure the shiny side of the paper is facing the print head (usually facing down). Pull a small amount of paper out before closing the cover.
4. Close the Cover and Test Print

Tip: If unsure which side is shiny, scratch both sides with your fingernail. The side that leaves a black mark is the thermal side and should face the printer's head.

Check Paper Type

• Confirm you're using thermal paper (regular bond paper will not work)
• Thermal paper has a smooth, glossy feel
• Test by scratching the paper with your fingernail - if it leaves a black mark, it's thermal

Purpose / Why This Matters

If your receipts look cut off or incomplete, it usually means the printer is using the wrong paper size setting. This problem happens most often with PC-connected printers.

Fix Paper Size on PC

1. Open Devices and Printers - On your Windows computer, click the Start menu and search for Control Panel. Select Devices and Printers.
2. Open Printing Preferences - Find your receipt printer in the list. Right-click the printer → select Printing Preferences.
3. Set Correct Paper Size - Look for a Paper Size or Page Setup option. Select the correct size: 58mm paper (small rolls) or 80mm paper (bigger rolls).
4. Save and Test - Click Apply/OK to save. Do a test print in MoneyCache POS.

Troubleshooting

• Paper still cuts off - Double-check you saved the paper size settings.
• Paper size option not showing - Reinstall the driver.
• Receipt still doesn't fit - Make sure you're using the same paper size you selected (58mm vs 80mm).

Purpose / Why This Matters

On thermal printers, blinking lights usually signal a problem. Sometimes it's just paper not loaded correctly, but if the blinking continues even after fixing basic issues, it often means the printer is already defective and may need to be replaced.

Quick Reset

1. Turn Off the Printer - Press the power button to switch it OFF. Unplug it from the outlet if possible.
2. Wait 1 Minute - This allows the system to fully reset.
3. Turn the Printer Back On - Plug it back in, press the power button, and check if the blinking stops.

Check for Paper or Cover Issues

1. Open the printer cover
2. Check for paper problems - Remove any jammed or misaligned paper
3. Reload paper properly and close the cover securely until it clicks

⚠️ When to Contact Support

If the lights keep blinking even after the steps above, the printer is likely damaged or no longer functioning properly. Contact MoneyCache Support for assistance. In many cases, a repair or replacement will be required.

Purpose / Why This Matters

The cash drawer should pop open automatically after each sale so you can store or give change quickly. If it doesn't open, it can cause delays at checkout and confusion for staff.

Option A: Built-in POS Printer (Cash Drawer Connected Directly)

1. Check Printer Settings - On your POS machine, go to Printer Settings. Look for Cash Drawer Settings.
2. Enable Auto Open - Turn on the option "Auto Open Cash Drawer." Save the changes.
3. Test the Drawer - Run a test transaction or a test print.

Option B: PC or Tablet Setup (Cash Drawer Connected via Printer)

1. Check Cable Connection - Look at the small LAN (RJ11/RJ12) cable from the cash drawer to the printer. Make sure it's firmly plugged in on both ends.
2. Verify Printer is Working - Try printing a receipt. If the printer isn't printing, fix that first — the drawer only opens after a print signal.
3. Test the Drawer - After confirming the printer works, do a small transaction or test print.

Common Fixes

• Drawer Still Not Opening (Built-in POS) - Double-check that Auto Open Cash Drawer is turned ON. Restart the POS machine.
• Drawer Still Not Opening (PC/Tablet) - Try another LAN/RJ11 cable. Ensure the printer is set as the default printer.
• Manual Release Test - Most cash drawers have a small hidden button or keyhole. Press the manual release to confirm the drawer itself is not stuck.

Purpose / Why This Matters

Your barcode scanner helps you speed up transactions by quickly pulling up products in MoneyCache POS. If the scanner isn't working, it's usually because it's not properly connected or paired with your device.

Option A: Bluetooth Scanner (Wireless)

1. Turn On the Scanner - Make sure your scanner is switched ON and has enough battery (charge if needed).
2. Enable Bluetooth on Your Device - On your phone or tablet, go to Settings → Bluetooth and make sure it is turned ON.
3. Pair the Scanner - In the list of available devices, look for your scanner name. Tap to connect. If a PIN code is requested, try 0000 or 1234 (common defaults).
4. Link the Scanner in MoneyCache POS - Open the MoneyCache App. Go to Settings → Devices. Select your paired scanner and set it as the default.
5. Test the Scanner - Scan a product barcode to check if it shows up in the POS.

Option B: Wired Scanner (USB Cable)

1. Check the USB Connection - Make sure the USB cable is firmly plugged into both the scanner and your computer/terminal.
2. Try Another USB Port - If it's not detected, unplug and connect the scanner to a different USB port.
3. Confirm Device Recognition - On your PC: Open Control Panel → Devices and Printers (Windows) and check if the scanner appears.
4. Test Scan - Open MoneyCache and try scanning a product barcode to confirm it's working.

Troubleshooting

• Scanner not detected (Bluetooth) - Ensure scanner is charged. Forget the device in Bluetooth settings, then pair again. Keep scanner close to your device.
• Scanner not detected (Wired) - Try another USB cable if available. Restart both the scanner and the PC. Plug into a different port.
• Scanner paired but not scanning products - Open MoneyCache → Settings → Devices and make sure scanner is selected. Ensure the product has a barcode saved in the system.

Purpose / Why This Matters

Your barcode scanner is essential for smooth checkout and inventory tracking. If it keeps disconnecting, scanning will be interrupted, slowing down transactions and causing frustration for both staff and customers.

Option A: Wired Barcode Scanner (USB Cable)

1. Check the Cable Connection - Unplug the USB cable from your computer or POS device. Plug it back in firmly to make sure it's secure. Avoid wiggling the cable — it should "click" into place.
2. Try Another USB Port - Sometimes the port itself is the issue. Move the cable to another USB port on your device.
3. Inspect the Cable - Look for visible damage (bent, loose, or frayed parts). If damaged, replace the cable with a compatible one.

Tip: Test the scanner on another computer or POS device to confirm if the problem is with the scanner or the USB port.

Option B: Bluetooth Barcode Scanner (Wireless)

1. Stay Within Bluetooth Range - Keep the scanner close to your POS device (ideally within 1–2 meters). Avoid barriers like walls, metal shelves, or glass that can weaken the signal.
2. Check Bluetooth Connection - On your POS device, go to Settings → Bluetooth. Confirm that the scanner shows as "Connected." If it shows "Paired" but not "Connected," tap to reconnect.
3. Re-Pair the Scanner - If it keeps disconnecting, try removing/forgetting the scanner in Bluetooth settings. Restart both the scanner and your POS device. Pair them again and set the scanner as default in your POS app.

Tip: Bluetooth scanners work best with a strong battery. Make sure the scanner is fully charged.

Common Fixes

• Scanner keeps disconnecting even after checking cables or Bluetooth - Try a new USB cable (for wired) or re-pair the device (for Bluetooth).
• Scanner works on another device but not yours - Problem may be with your POS device's USB port or Bluetooth settings.
• Scanner doesn't work on any device - The scanner itself may be faulty.

Purpose / Why This Matters

Your printer or scanner needs to be paired via Bluetooth before it can work with MoneyCache POS. If it's not connected, the system won't be able to print receipts or scan items.

First-Time Setup

1. Turn On the Printer/Scanner - Make sure the device is plugged in or charged. Switch the power button to ON (usually a light will blink when Bluetooth is active).
2. Enable Bluetooth on Your Phone/Tablet - Go to Settings → Bluetooth on your device. Make sure Bluetooth is turned ON.
3. Pair the Printer/Scanner - Under "Available Devices," look for your printer/scanner name (e.g., XPrinter_58 or POS_Scanner). Tap the name to connect. If asked for a PIN, try 0000 or 1234 (common defaults).
4. Link the Device in MoneyCache App - Open the MoneyCache App. Go to Settings → Devices → Printing/Scanning Devices. Select the paired printer/scanner and set it as default.
5. Test the Connection - For printers → Print a test receipt. For scanners → Try scanning a barcode.

If Already Paired but Not Working

1. Check If the Device Is Still Paired - Go to Settings → Bluetooth on your phone/tablet. Make sure the printer/scanner shows as Connected.
2. Reconnect the Device - If it shows Paired but not connected, tap the device name and choose Connect.
3. Re-select in MoneyCache - In the MoneyCache app, go to Settings → Devices. Re-select the device from the list to refresh the connection.

Troubleshooting

• Device Not Found in Bluetooth Settings - Make sure the printer/scanner is powered on and close to your phone/tablet. Move within 1–2 meters of the device (Bluetooth range is limited).
• Device Shows Up but Won't Connect - "Forget" the device in Bluetooth settings. Restart both your phone/tablet and the printer/scanner. Try pairing again.
• Device Connects but Not Working in MoneyCache - In MoneyCache, re-select the paired device under Settings → Devices. Make sure you saved it as the default.

Purpose / Why This Matters

MoneyCache Resto POS relies on a stable internet connection to keep data (sales, inventory, or transactions) updated between devices. If syncing doesn't happen, one device may show old or incomplete information, which can cause errors in reporting or duplicate entries.

Quick Checks (Most Common Fixes)

1. Check WiFi/Internet Connection

• Make sure both devices (cashier and back office, for example) are connected to the same WiFi or internet network.
• If one device is on WiFi and the other on mobile data, syncing may fail.

2. Ensure Internet is Stable

• Try browsing a website or opening YouTube to check if the internet is working smoothly.
• If it's loading very slowly, syncing will also be delayed.

3. Refresh the App

• Click the Sync button inside the POS app to manually force data sync.
• If syncing still doesn't work, log out of the MoneyCache Resto POS app and log back in. This will reconnect the device to the server.

4. Check for App Updates

• Sometimes syncing fails if the app version is outdated.
• Go to your device's App Store/Play Store, search for MoneyCache Resto POS, and update if needed.

If Still Not Syncing

• Restart the WiFi Router - Turn it OFF, wait 10–15 seconds, then turn it back ON. Reconnect both devices to the same WiFi.
• Switch to Another Stable Network - If your current WiFi is weak, try connecting both devices to another WiFi network.
• Use Mobile Data (as a Backup) - Turn ON mobile data on both devices. Make sure they are on the same hotspot connection if possible.

Common Issues

• One device shows updated data, the other does not → Ensure both devices are online and connected to the same internet source.
• Internet keeps disconnecting → Use a backup mobile hotspot until your main internet is stable.
• Data takes too long to appear → Wait 1–2 minutes after logging back in. Slow networks may cause a delay.