How to Navigate the MoneyCache Website
Your step-by-step navigation manual to setup, features, troubleshooting, and support
Introduction
After you've signed up and received your welcome email, the next step is learning how to navigate the MoneyCache website. Everything you need, whether it's product information, setup instructions, feature overviews, or troubleshooting guides, is already available online.
This article will walk you through where to go, what to expect, and when to use each page. Think of it as your navigation manual to make sure you never feel lost while using MoneyCache.
Once you've chosen your package or device, the next place to visit is the Getting Started Guide. Think of this as your onboarding manual—a simple, step-by-step walkthrough that teaches you how to use MoneyCache effectively from day one.
Two Types of Learning Resources
Step-by-Step Text Guide
- Clear written instructions you can follow at your own pace
- Great for business owners who like details
Short Video Tutorials
- Quick, easy-to-follow videos that show you how
- Perfect if you prefer learning by watching
What You'll Learn Inside the Guide
The Getting Started Guide is divided into 10 key steps that cover everything from setup to advanced features:
What Is a POS System and Why You Need One
Learn the basics and understand how it helps with sales, inventory, and customer management.
Getting Started — How Easy It Is to Set Up
A quick walkthrough of installation and initial setup to start using it right away.
How to Transact a Sale
Learn to process your very first sale including adding items, calculating totals, and issuing receipts.
How to Manage Inventory
Step-by-step guide to adding products and tracking stock levels to prevent overstocking.
How to Generate Business Reports
Learn to access detailed reports on sales and performance for smarter business decisions.
How to Manage Customers and Build Loyalty
Store customer details, track purchase history, and reward loyal buyers.
How to Login Using Selfie Attendance
A unique feature that allows staff to log in using a selfie for added security.
How to Edit a Product in the POS
Update product details such as names, prices, or categories on the fly.
How to Modify Staff Access in Your POS
Assign access levels to employees and protect sensitive data.
How to Manage Multi-Branch Operations
Handle sales and inventory across multiple branches with centralized control.
Why This Page Is Important
The Getting Started Guide is the fastest way to feel confident using your new POS. It's like having a personal trainer for your system, showing you the essentials, one step at a time.
Open this guide as soon as you receive your POS system. It should be your first stop before making sales or exploring advanced settings.
After setting up your system with the Getting Started Guide, the next step is to dive deeper into the Features & Functions page. This section teaches you how to unlock the full power of your POS—going beyond the basics.
Inventory & Product Management
Sales & Transactions
Financial Management
Why This Page Is Important
The Features & Functions page helps you go from basic usage to maximizing every tool in your POS system.
Instead of just ringing up sales, you'll learn how to:
- Manage inventory efficiently
- Handle multiple branches
- Control staff access and security
- Track expenses and pullouts
- Personalize receipts for your business
Even with a reliable POS system, small issues can sometimes happen. That's where the Troubleshooting Guides come in. This page acts as your go-to resource for quick fixes.
How to Connect the Printer
Ensure printer is properly paired via Bluetooth or cable with correct drivers installed.
Printer is Not Printing
Check connection status and driver installation. Reconnect or re-pair if needed.
Receipts Come Out Blank
Check thermal paper orientation. Reinsert correctly or use proper thermal paper type.
Cash Drawer Issues
Check if drawer is locked or cable disconnected. Enable in settings if needed.
Bluetooth Connection Fails
Turn off/on Bluetooth, forget device, and reconnect for stable pairing.
Barcode Scanner Not Working
Re-pair scanner and verify barcode is clear and not damaged.
Why This Page Is Important
Instead of calling support right away, the Troubleshooting Guides empower you to fix common issues yourself. The solutions are designed for both beginners and advanced users.
If you have questions about MoneyCache, the FAQs (Frequently Asked Questions) page is the fastest way to find answers. Search through well-organized topics that cover everything from setup to advanced features.
General
Covers basics of MoneyCache and common beginner questions about setup, features, and subscriptions.
- What is MoneyCache POS?
- Is it user-friendly and secure?
- Do I need internet?
- BIR accreditation status
Contact Us
Direct support options including phone, email, and how to schedule demos or meetings.
- Phone and email support
- Schedule a demo
- Business hours
- Office locations
Packages
Answers about pricing, inclusions, and subscription options for your business.
- Package pricing
- Subscription benefits
- Hardware compatibility
- Upgrade options
Web (Backoffice)
How to use the system from the website including login, product management, and reports.
- Login and password
- Add products and categories
- Manage staff and customers
- View reports
Mobile
For users managing the POS through their phone with app features and sync options.
- Download the app
- Manual sync
- Apply discounts and taxes
- Print X/Z-Reading
Online Store
Guides for using the e-commerce side of MoneyCache and online ordering setup.
- Set up online store
- Start online ordering
- E-commerce fees and setup
- Manage online inventory
Why This Page Is Important
The FAQ page is your first stop for quick answers. It's designed to save you time by providing ready solutions to the most common questions asked by new and existing users.
Visit the FAQ page anytime you have a question and want an instant solution without waiting for support.
Need Extra Support?
If you've explored our guides, features, and FAQs but still can't find the answer you need, our dedicated support team is ready to assist you with anything—from technical fixes to personalized demos.
Our Locations
Moonwalk, Parañaque City
Metro Manila
Cubao, Quezon City
Metro Manila
Cagayan de Oro
2/F Marel 1 Building, Pabayo Street Corner, Hayes St
